STANDARD WARRANTY

Commercial Power Purifier (800A) / 10 Years Core and Coil + 2 Years on all other components.*
Industrial Power Purifier (800PI, P2) / 10 Years Core and Coil + Additional 10 Yrs Prorated on Core and Coil + 2 years on all other components.*
Power Commander (900A) / 1 Year parts only.*
Power Processor (700A) / 1 Year parts only.*
Power Delegator (7000) / 1 Year parts only.*
Ultra K Transformer / 1 Year parts only.*
UPS Systems (LT, LTR, LTN, MD, MDR, Ultra UPS, ULU, ELS, HV) / 1 Year parts only.*
Emergency Lighting Inverters (EL-4000, EL-UU, EL-HV) / 1 Year parts only.*
Emergency Lighting Inverters (ELC, ELU, ELN, ELE) / 2 Years parts only.*
DC Power Supplies (S30, S50, S-1400, S-1600, S-1800, S-2400, S-5012, AACD) / 1 Year parts only.*
Medical Grade Products (SuiteLITE, SureImage, MedPower) / 1 Year parts only.*

* From original shipment date

Labor, travel and living expenses are the customer's responsibility for repairs in the field. Units returned to Controlled Power have parts and labor covered;shipping costs are not covered under the standard warranty.

NOTE: If new equipment is purchased with a factory authorized start up, warranty coverage is automatically UPGRADED to include first year on site labor at no charge. See Start-Up Plus note below for details.

Start-up Plus (optional): Includes installation inspection (wired properly, location, environment), Unit inspection (internal and external), Unit power up, Operation verification including options, and user training on the same visit. One visit includes all travel expenses.

NOTE: If a Start-Up Plus is purchased with the unit(s), the 1st year warranty is upgraded to include onsite labor and expenses during normal business hours (excludes DC Power supplies). Warranty begins from date of shipment unless a factory start-up is purchased then the warranty begins from date of Start-Up or 90 days from ship date; whichever comes first. (excludes DC Power supplies)

WHAT A CUSTOMER SUPPORT PLAN OFFERS:

Hotline: 24 hour toll free 1-800-521-4792.

Response Time: Immediate 24 hour phone support. If problem is not solved, Controlled Power will make every effort to have your system running within 48 hours.

BATTERIES (where applicable):

Emergency Lighting Inverters: Batteries are covered under a 15 year pro-rate schedule. Installation, freight, travel and disposal are only covered under the pro-rate when enrolled in a customer support plan.

Uninterruptible Power Systems: Battery changes, installation, freight, travel and disposal are covered under a 48 month pro-rate schedule when enrolled in a Customer Support Plan, beginning from the original date of shipment or battery installation date.

Batteries are not covered if they were not supplied by Controlled Power Company.

PREVENTIVE MAINTENANCE:

Annual battery run down certification (Emergency Lighting Inverters only) for 90 minutes per NFPA 101 Life Safety Code, Section 5- 9.3 and NFPA 70 (N.E.C. 70) National Electric Code.

• Testing all emergency circuitry
• Calibration
• Inspection
• Clean internal and external
• Exercising all circuit breakers
• Cooling fan check
• Input and output parameter check
• Air intake / exhaust check
• Complete battery inspection and testing (where applicable)
• Re-torque all high current terminals
• Battery certification report (where applicable)
• Written report

CUSTOMER SUPPORT PLAN DESCRIPTIONS